FREQUENTLY ASKED QUESTIONS

We have comprised a list of the questions most often asked from our Customers.

PRODUCTS RELATED

What makes your reading glasses unique?

Our glasses combine modern Italian design with innovative functionality. They are lightweight, foldable, and come with a sleek protective case, making them stylish and practical for everyday use.

 Are these glasses unisex?

Yes, our foldable reading glasses are designed to suit both men and women, offering a versatile and timeless look.

What strengths are available?

Our glasses are available in a range of magnifications from +1.0 to +3.5, ensuring the right fit for your vision needs.

How do the glasses fold?

The glasses feature a unique folding mechanism that allows them to collapse into a compact size for easy portability.

What colors do the glasses come in?

We offer one elegant model in four stylish colors to suit a variety of preferences.v

What material are the glasses made from?

Our glasses are crafted from high-quality, hypoallergenic materials that are both durable and comfortable to wear.

How lightweight are your glasses?

Weighing just 14 grams, our glasses are designed to be ultra-lightweight, ensuring maximum comfort even during extended wear.

Do the glasses block blue light?

Yes, our lenses are equipped with blue light-blocking technology to help reduce eye strain caused by prolonged exposure to digital screens.

Are the lenses scratch-resistant?

Yes, our glasses feature scratch-resistant lenses to maintain clarity and durability over time.

Are these glasses travel-friendly?

Absolutely! Thanks to their foldable design and compact case, they are perfect for travel and on-the-go use.

Can I use these glasses for reading on screens?

Yes, they are ideal for reading books, screens, or any small text, providing clear vision while protecting your eyes from blue light.

How do I clean the glasses?

To clean your glasses, use a microfiber cloth and lens cleaner. Avoid abrasive materials to keep them in perfect condition.

SHIPPING

What shipping method do you use?

We ship all orders via USPS to ensure reliable and efficient delivery.

How long does shipping take?

Shipping typically takes 6 to 7 business days to arrive, depending on your location.

Is shipping included in the price?

Yes, shipping is already included in the price of your glasses, so there are no extra fees at checkout.

Do you ship internationally?

Currently, we only offer shipping within the United States.

Can I track my order?

Yes, once your order ships, we will send you a tracking number so you can monitor its progress.

What if my order doesn’t arrive within the estimated time?

If your order hasn’t arrived after 7 business days, please contact our customer support team, and we’ll assist you in locating your package.

Do you offer expedited shipping?

At this time, we do not offer expedited shipping, but we aim to deliver your order as quickly as possible with our standard USPS service.

What should I do if my package is lost or damaged?

If your package is lost or arrives damaged, please contact us immediately. We’ll work with USPS to resolve the issue and ensure you receive your order.

RETURNS & EXCHANGE

What is your return and exchange policy?

You may request a refund or an exchange within 14 days from the date of purchase.

What are the requirements for a return or exchange?

The product must be in perfect condition, with all tags and the original case included.

How do I start a return or exchange?

Contact our customer support team to initiate the process. We’ll provide you with detailed instructions for returning the product.

How long does it take to process a return or exchange?

Once we receive and verify the condition of the returned product, we will proceed with the refund or exchange. This process typically takes 5-7 business days.

Who covers the return shipping costs?

Customers are responsible for the cost of return shipping unless the product is defective or incorrect.

Can I exchange my glasses for a different color or strength?

Yes, as long as the product is returned in perfect condition, you can exchange it for another color or strength (subject to availability).

What happens if the product is damaged or defective?

If you receive a damaged or defective product, please contact us immediately. We will arrange a replacement or refund at no additional cost.

Can I return or exchange a used product?

Returns or exchanges are only accepted for products in perfect condition. Used or damaged items cannot be returned.

How will I receive my refund?

Refunds will be issued to the original payment method used for the purchase.

Do you offer store credit instead of a refund?

Yes, if preferred, we can issue store credit for future purchases instead of a refund.